Tio y Tia
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FAQ

 
 

FAQ

PRODUCT 

Where are your hats made?

Our hats are handmade in Pennsylvania with wool scoured in Texas.

How do I know what size I am?

Use our Fit Guide to determine your correct hat size. 

Will my hat stretch over time?

Yes, your hat will stretch a tiny bit over time. It's best to go with what size fits comfortably upon first wear. 

How do I take care of my hat?

Store your hat flat and avoid pinching the crown to maintain your hat’s shape. Use the brim to take your hat on and off. Use a soft brush or lint roller to clean.

 

SHIPPING

Where do you ship orders?

Tio y Tia ships worldwide. We offer free ground shipping on all U.S. orders and $35 flat fee shipping on all international orders.

Please note, International customers are responsible for all duty and taxes associated with the importation of the merchandise. At this time, we do not ship to Military/APO/FPO addresses.

When will my order ship?

We process and ship out all orders within 1-2 business days from New York. You will receive an email with tracking information once your order has shipped out.

 

RETURNS

What is your return policy?

We accept unworn items purchased from our website within 30 days from the date of purchase for domestic orders only.

International orders are not eligible for return or exchange at this time.

All merchandise returned must be returned in the original condition, unworn, unwashed, with tags intact.

Returns must be sent via U.S.P.S., FedEx, or UPS.

Please send all return items to:

99 Scott Ave, Suite F                                                                                                             Brooklyn, NY 11237

We recommend insuring your shipment. We are not responsible for lost or damaged packages. Be sure to package returns in the original packaging. Items damaged from improper packaging will not be accepted. Once your package has been received, you will receive a notification email that you refund has been processed to the original form of payment. Any shipping charges applied to the order will not be refunded.