Where do you ship orders?
Tio y Tia ships worldwide. We offer free ground shipping on all U.S. orders over $100 and $5 flat fee shipping for all other orders. For international customers, we offer $35 flat fee shipping on all international orders.
Please note, International customers are responsible for all duty and taxes associated with the importation of the merchandise. At this time, we do not ship to Military/APO/FPO addresses.
When will my order ship?
We process and ship out all orders within 1-2 business days from New York. You will receive an email with tracking information once your order has shipped out.
What is your return policy?
We accept unworn items purchased from our website within 30 days from the date of purchase for domestic orders only.
International orders are not eligible for return or exchange at this time.
All merchandise returned must be returned in the original condition, unworn, unwashed, with tags intact.
Returns must be sent via U.S.P.S., FedEx, or UPS.
Please send all return items to:
99 Scott Ave, Suite F Brooklyn, NY 11237
We recommend insuring your shipment. We are not responsible for lost or damaged packages. Be sure to package returns in the original packaging. Items damaged from improper packaging will not be accepted. Once your package has been received, you will receive a notification email that you refund has been processed to the original form of payment. Any shipping charges applied to the order will not be refunded.