Tio y Tia
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Privacy Policy

This Privacy Policy discloses the policies and procedures of Tio y Tia (“Company”, “we”, “our” or “us”) for the collection, use and disclosure of your information on http://www.tioytia.com and all the services, features, content or applications we offer, whether accessed via computer, mobile device, tablet, or other technology or media platforms now in existence or hereafter developed (collectively, the “Site”). Please read this Privacy Policy carefully to fully understand how we make use of any information you share with us. In addition, please review our Terms of Service Agreement (the “Terms of Service”), which governs your use of the Site. This Policy applies only to the Site and does not necessarily apply to our off-line collection of information. By visiting the Site, you agree to abide by the terms of this Privacy Policy and the Terms of Service, and your consent to our using any information that you provide us or that we collect, in accordance with this Privacy Policy and the Terms of Services


What information Do We Collect? 

We collect two types of information from you: (i) personally-identifiable information that you provide when using or subscribing to our Site (including contact information (i.e. names, mailing and billing addresses, email addresses, phone numbers, etc.) and financial information (i.e. method of payment, credit card information, bank accounts, etc.)), or any other information that you voluntarily provide; and (ii) information that is user-specific but not personally-identifiable, which largely consists of tracking data that is automatically collected from each Site visitor including time and frequency of visits to the Site, and your computer’s internet protocol (IP) address.  If you contact us by mail, voice, email or any other form for transmission, we may keep a record of your correspondence, including any information contained therein.You are not required to submit any information to our Site. Failure to provide us with any information, however, may prevent you from accessing certain features of our Site, including placing an order.


What do we Do With your information? 

The personally-identifiable information that we collect and that you provide is used for our business and operational purposes and the purpose for which you provided it, including but not limited to: (i) processing and fulfilling orders; (ii) responding to your requests or correspondence; (iii) sending you our newsletters and surveys; (iv) notifying you of promotions, products, services, content and events in which Company thinks you may be interested; and (v) managing your account. The information we collect from you that is user-specific but not personally-identifiable is used for business and operational purposes, including but not limited to: (i) enhancing your experience of the content Company provides; (ii) administering our Site and helping to diagnose and fix technical problems; and (iii) enabling advertising services. When you use our Site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Company may collect and use your zip code or geographical location information to serve advertisements to the Site. From time to time we may choose to place advertising on the Site (“Site Ads”). Site Ads are delivered to you by either (a) Company or (b) one of Company’s web-advertising partners. Email marketing: With your permission, we may send you emails about our store, new products and other updates. We retain information for as long as is required, allowed or we believe to be useful, but we are not otherwise obligated to retain information for any period of time. Subject to applicable law, we may dispose of your information in our discretion without notice.


Data Collection Through Automatic Technologies 

As you navigate our Site, we may use automatic data collection technologies to collect certain information about your equipment, and browsing actions and patterns. We collect this information through browser cookies. A cookie is a small file placed on the hard drive of your computer. It does not contain any personally-identifiable information. You may refuse to accept browser cookies by selecting the appropriate setting on your computer. Note, however, that refusing these cookies may restrict your access to certain parts of this Site. We also use cookies for “Refer a friend” programs or reward offers that you may participate in.  We use cookies to track the account sending the referral and to track whether the “friend” registers or makes a purchase so that the referrer can receive its reward or offer. Web data is collected to monitor user trends on our Site. Analytical data such as hits to our server, traffic patterns and page views shows us where our audience is coming from and how they interact with us online. This type of collected information does not personally identify specific Site users. In addition, like most websites, our Site may utilize “web beacons,” “pixel tags” or other tracking technologies to help us study the actions of our users through non-personally-identifiable information. This data may be aggregated with similar data collected from other users to help us improve Tio y Tia products, services and our overall Site experience. We also may contract with third-party advertising partners to serve ads on our behalf across the internet, and to serve ads on our Site. They may collect and use anonymous information about your visits to and interactions with our website through the use of technologies such as cookies to personalize advertisements for goods and services. We do not control, nor are we responsible for, the practices of any third-party advertising partners. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.


Notice to California Residents 

Pursuant to California Code 1798.83, residents of the state of California have the right to request from companies conducting business in California a list of all third parties to which the Company has disclosed certain categories of personal information during the preceding year for the third parties’ direct marketing purposes and the categories of personal information the Company shares. Alternatively, the law provides that a Company that has a privacy policy that provides consumer’s choice (opt-out or opt-in) regarding sharing personal information with third parties for their marketing purposes may instead provide information on how to exercise that choice, as Company does here by providing the choice to opt-out. You may opt-out by emailing us at support@tioytia.com and stating you would like to opt out of sharing personal information with third parties for marketing purposes.

You may engage with our Site through third-party social networking sites, plug-ins and applications. When you do so, you may allow us to have access to certain personal information from your related social media profile. We may utilize your data to better your individual Tio y Tia  experience.



How do you get my consent?

You consent to the collection of your information by accessing the Site. For some information, the only way to avoid collection is to not access the Site at all. You may opt out of behavioral tracking or behavioral advertising without losing access to this Site. When you provide us with information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you consent to our collecting it and using it for that purpose. If we ask for your information for a secondary reason, like marketing, we will either ask you directly for your express consent, or provide you with an opportunity to say no. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you or for the continued collection, use or disclosure of your information, at any time, by contacting us at support@tioytia.com.


Age of Consent 

By using this Site, you represent that you are at least the age of majority in your state of residence. Our Site is not intended for children under 13 years of age. No one under age 13 may provide us with any information. We do not knowingly collect information from children under 13. If you are under 13, do not use or provide any information to us, including your name, address, telephone number, or e-mail address, through any features on this Site, by making a purchase through this Site, or in any other way.



We may disclose aggregate information about our users that is not personally-identifiable, without restriction. We may also disclose your personally-identifiable information if we are required by law to do so, if you violate our Terms of Service, or for any of the following reasons

(1) To contractors, service providers, and other third parties we use to support our business (and who are contractually-bound to keep user information confidential and use it for the purposes for which we disclosed the information to them).

(2) To protect the rights, property, security or safety of Company, Site users or the public.

(3) At the request of a court or governmental authorities conducting an investigation.

(4) To respond to an emergency.

(5) To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Tio y Tia’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Tio y Tia’s information about its users is among the assets transferred, including in a diligence process related to any of the above.

(6) To fulfill the purpose for which you provide it.

(7) For any other purpose disclosed by us when you provide the information.

(8) Company may collect and use your zip code or geographical location information to serve advertisements to the Site. From time to time we may choose to place advertising on the Site (“Site Ads”). Site Ads are delivered to you by either (a) Company or (b) one of Company’s web-advertising partners.



Our Site is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your information is stored through Shopify’s data storage, databases and the general Shopify application. They store your information on a secure server behind a firewall. Payment: Shopify stores your credit card information. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction information is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.


Third Party Services 

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. At times, this may include personally-identifiable information. Your information may also be shared in order to prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Tio y Tia’s Terms of Service, or as otherwise required by law. Personally-identifiable information may also be shared with a buyer or anticipated buyer in connection with the sale or anticipated sale of all or a portion of Tio y Tia. Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. However, Tio y Tia is not responsible for personally-identifiable information that is transferred to a third party for processing. For these providers, we recommend that you read their privacy policies so you can understand the manner in which they handle your information. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our Site or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Site’s Terms of Service. Links: When you click on links on our Site, they may direct you away from our Site. We are not responsible for the privacy practices of other websites and encourage you to read their privacy statements.



We take reasonable precautions to protect against the loss, misuse, access, disclosure, alteration, or destruction of your information. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. As a result, while we strive to protect your information, Company cannot ensure or warrant the security of any information you transmit to us or from our online products or services. You use the Site at your own risk. Once we receive your transmission, we will use commercially reasonable efforts to ensure its security on our systems. Please do not divulge your password to anyone. Company will never ask you for your password by unsolicited phone call or unsolicited email. Also remember to sign out of your Company account and close your browser window when you have finished your work to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place, such as a library or Internet café. We are not liable for any breach of our systems or interception of our transmission, and we hereby disclaim, to the fullest extent provided under law, any liability associated with any claim relating to a breach of security, data or information.


Changes to this privacy policy 

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Site. If we make material changes to this policy, we will update the “Effective Date” to reflect when changes were last made, so that you remain aware of what information we collect, how we use it, and under what circumstances, if any, we use or disclose it.


Governing Law 

This Privacy Policy and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of New York.


Questions and Contact Information 

If you have any questions or concerns regarding privacy on our Site, please send us a detailed message at support@tioytia.com. We will make every effort to resolve your concerns.

Effective Date: December 1, 2017